Refund policy
Return and Refund Policy
We want you to feel good about ordering from us, so we keep this simple and honest. We are upfront that botanical wellness products take time. Most people need two to three weeks of consistent use before they notice anything, and that is exactly why our guarantee gives you the room to actually give it a fair try.
Our 60-day satisfaction guarantee
If you are not happy with your Patchets order, you can request a refund within 60 days of the date your order was delivered. This window is long on purpose, because we believe you should have enough time to use the product properly before deciding.
How to request a refund
- Email help@patchets.com within 60 days of delivery.
- Include your order number and the email or name used on the order.
- Tell us briefly why you are requesting a refund.
We will confirm your refund by email and process it to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card provider.
Returning unopened products
If your product is still sealed and unused, you are welcome to send it back instead. In that case you cover the return shipping cost, and we ask that items reach us in their original, unopened condition. Once we receive them, we will issue your refund. You do not have to return unopened items to qualify for the guarantee above, but the option is there if you prefer.
Damaged, faulty, or incorrect items
If your order arrives damaged, faulty, or incorrect, contact us within 14 days of delivery with your order number and a photo of the issue. We will arrange a free replacement or a full refund, including any shipping you paid. You will not be charged for our mistakes.
Subscription orders
The 60-day guarantee applies to your first subscription order. For ongoing subscription shipments, you can pause, skip, or cancel at any time before your next billing date through your account or by emailing us. Please see our Subscription Terms for full details. If a renewal shipment has already been dispatched, we are happy to discuss the best option with you.
Bundle and free-product offers
If you bought a bundle or received a free item as part of an offer, such as a buy two get one free promotion, a refund applies to the amount you actually paid for the order. If you return part of a promotional bundle, the value of any free item may be deducted from your refund so that the offer terms are honoured.
Cancelling an order before it ships
If you change your mind before your order has shipped, email us as soon as possible and we will do our best to cancel it and refund you in full. Once an order has been dispatched, the guarantee above applies instead.
Your statutory rights
Nothing in this policy affects the consumer rights you have under the law of the country where you live. In some regions you have additional cancellation and refund rights, and this policy is designed to sit alongside those rights, not replace them.
Contact us
Questions about a refund or return? Email help@patchets.com and a real person will help you.