Privacy policy
Privacy Policy
This Privacy Policy explains how Patchets ("we", "us", "our") collects, uses, shares, and protects your personal information when you visit patchets.com, place an order, or contact us. We sell to customers in the United States, the United Kingdom, and Australia, and we aim to handle your data in line with the privacy laws of each of those regions. By using our site, you agree to the practices described here.
1. Information we collect
We collect the following categories of information:
- Information you give us: your name, billing and shipping address, email address, phone number, and order details when you make a purchase or sign up for our emails.
- Payment information: your payment is processed by our payment providers (such as Shopify Payments, PayPal, and similar processors). We do not store full card numbers on our own systems.
- Information collected automatically: your IP address, browser type, device information, pages viewed, referring site, and how you interact with our store. This is collected through cookies and similar technologies.
- Communications: the content of messages you send to help@patchets.com and any reviews or feedback you choose to share.
2. Cookies and tracking technologies
We use cookies and similar tools to run the store, remember your cart, understand site performance, and measure advertising. This includes:
- Essential cookies that keep the site and checkout working.
- Analytics tools (such as Shopify analytics and Google Analytics) that help us understand traffic and improve the store.
- Advertising and marketing pixels (such as the Meta Pixel and similar tools) that let us measure ad performance and show relevant ads on platforms like Facebook and Instagram. These tools may share limited information, such as the pages you viewed or whether you made a purchase, with the advertising platform.
You can control cookies through your browser settings and, where shown, through the cookie banner on our site. Turning off non-essential cookies will not stop you from shopping with us.
3. How we use your information
- To process and ship your orders and manage any subscription you sign up for.
- To send order confirmations, shipping updates, and customer service replies.
- To send marketing emails when you have opted in, which you can unsubscribe from at any time.
- To improve our products, website, and customer experience.
- To measure and improve our advertising.
- To prevent fraud and keep our store secure.
- To meet our legal and tax obligations.
4. How we share your information
We do not sell your personal information for money. We share information only with parties that help us run the business, including:
- Order fulfilment and shipping partners who package and deliver your order.
- Payment processors who handle your transaction.
- Email and SMS marketing platforms that send communications you have agreed to receive.
- Analytics and advertising platforms, as described in the cookies section above.
- Professional advisers and authorities where required by law.
5. International data transfers
Because we serve customers in several countries and use service providers based around the world, your information may be transferred to and processed in countries other than your own. Where we transfer data internationally, we take steps to ensure it is protected to a standard consistent with the law in your region.
6. Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Ask us to correct information that is wrong or incomplete.
- Ask us to delete your information.
- Object to or restrict certain processing, including marketing.
- Withdraw consent at any time where processing is based on consent.
- Opt out of targeted advertising and the sharing of your data for that purpose.
- Ask for a copy of your data in a portable format.
If you are in the United Kingdom or the European Economic Area, these rights come from the UK GDPR and related laws. If you are in California, you have rights under the CCPA and CPRA. If you are in Australia, you have rights under the Australian Privacy Principles. To exercise any right, email help@patchets.com and we will respond within the time required by your local law. You also have the right to complain to your local data protection authority.
7. Data retention
We keep your information only as long as needed for the purposes set out above, including to meet legal, accounting, and tax requirements. Order records are generally kept for the period required by tax law. Marketing data is kept until you unsubscribe or ask us to delete it.
8. Security
We use reasonable technical and organisational measures to protect your information, and we work with reputable providers such as Shopify who maintain their own security standards. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we take protecting your data seriously.
9. Children
Our products and store are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us their information, contact help@patchets.com and we will delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date above and, where appropriate, notify you. Continued use of our site after a change means you accept the updated policy.
11. Contact us
If you have any questions about this policy or how we handle your information, email us at help@patchets.com and we will be glad to help.